top of page

Shipping & Returns Policy

Shipping Policy

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 3-5 Days days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
ORNATA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 3-5 Days days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact on 8310469258 or care.ornata@gmail.com.

Refunds, Returns and Cancellations

  1. Refunds - If you've received a damaged product and need a refund, please take an unboxing video and share it with us. We will process your refund.

  2. Exchange - If you've received a damaged or incorrect product and want an exchange, please take an unboxing video and share it with us. We'll arrange a return pick-up and exchange the product at no extra cost.

  3.  For incorrect product deliveries, we offer exchanges only, no refunds. We will cover the return shipping expenses.

Note: We understand this might not be the most ideal return policy, but as a small business, we have these measures to protect against fraudulent claims. Thank you for your understanding and support.

bottom of page